We’ve been hearing rumblings that some billing companies are abruptly ending their client relationships, leaving radiation oncology practices scrambling to find a new billing partner.
We understand that business decisions happen. But how those decisions are handled makes all the difference. A billing partner should support you through every step, especially the hard ones. They should help ensure a smooth transition, not leave you scrambling for answers, unpaid claims, or missing data.
If your billing company is stepping away, here are a few essential steps to take:
- Review your contract. Confirm your notice period, transition expectations, and any penalties. Make sure you have a written termination agreement with a clear end date.
- Request your data. Secure a complete file of open claims, patient balances, and AR. Consider hiring a consultant to review for accuracy and identify any high-risk items.
- Inform your team. Clarify responsibilities that were handled by your billing company and develop a plan for internal coverage during the transition.
- Communicate with patients. Ensure they understand the change and feel supported, especially when it comes to their financial experience.
- Start looking ahead. Reach out to trusted partners, trade show contacts, and professional networks. The right billing companies stand out for all the right reasons.
We’ve been doing this work for over two decades, and one thing has always held true: practices deserve billing partners who communicate clearly, act with integrity, and always keep the patient at the center.
Enter your information in the download box to access our guide to finding the right billing partner for your radiation oncology practice.
If you’re looking for a fresh start, Radiation Business Solutions would be honored to support you.
