Imagine you’re hiring for your billing team and two finalists show up.  

Candidate A — meet Al. He’s an AI tool with every credential you could dream of. He knows payor policies like the back of his algorithm, never makes a typo, and has a 98.754% accuracy rate. He doesn’t take vacation or celebrate holidays, never gets sick, and doesn’t even blink at overtime.  

Candidate B — that’s Betty. She’s sharp, seasoned, and a little more human. She knows her codes, but she’ll admit to the occasional slip-up. She takes her kids to Disney for a week every year, has the occasional dentist appointment, and yes, she expects to be paid time and a half for weekends.  

On paper, the choice seems obvious. Hire Al.  

But then… Betty laughs at your jokes. She says “Gesundheit” when you sneeze. She brings banana bread to work and leaves sticky notes that say “You’ve got this!” on your monitor.  

She was named “Best Employee” seven times at her last job, and one patient wrote that he couldn’t have made it through treatment without her.  

Meanwhile, Al’s social media is suspiciously perfect. You’re 90% sure it’s run by a bot. Too many cat videos. 

So, who do you choose?  

The answer is: both.  

At RBS, we believe great billing teams need the precision of Al and the heart of Betty.  

We rely on AI to do what it does best — process claims, catch missed charges, speed up repetitive tasks. It’s fast, efficient, and objective.  

But billing isn’t just about numbers. We all know there is a real person behind every claim.  

Al can’t comfort a patient terrified about losing her home to medical debt. He can’t write a heartfelt appeal letter or walk a family through a confusing explanation of benefits. He can’t understand that billing G2212 instead of 99417 depends on more than just black-and-white rules.  

And AI tools carry real risks when it comes to privacy. You can’t just dump sensitive patient data into a machine and hope for the best. You need staff — real people — who understand the responsibility that comes with those details.  

So what’s the best solution?   A partnership.  Let Al do the grunt work, so Betty can do the human work.  

Let tech handle the data and the claim rules, while staff focus on connecting with patients, solving problems, and making sure every account is treated with care.  

At RBS, we’re proud of our tools — but we’re even prouder of our people.  

Welcome to the team, Al and Betty.  

And Betty? Don’t forget the banana bread.